Browsing: Customer

Unifonic, an AI-native customer engagement platform purpose-built for enterprises and public sector organizations across emerging markets, today announced the acquisition of Segmentify, a leading AI personalization and behavioral intelligence platform… The post Unifonic acquires Segmentify to pioneer agentic marketing across MENA appeared first on Web-Release.

AI tools are transforming the way individuals and businesses work by dramatically boosting productivity. AI can quickly analyze large volumes of data and uncover patterns that humans might miss. This helps businesses and individuals make smarter, data-driven decisions, whether it’s predicting customer behavior, optimizing marketing campaigns, or improving operations. According to Sharad Agarwal, CEO of […] The post TheBlueWhale.ai announces new course ‘Top 12 AI Tools to Boost Your Productivity’. appeared first on Web-Release.

Netcracker Technology announced today that long-term customer BICS, a Proximus Global company and leading global communications enabler headquartered in Brussels, Belgium, will upgrade its existing Netcracker Digital OSS deployment as part of a strategic modernization program. The initiative will enhance the stability, security and long-term support of the operator’s core OSS platform, which underpins key […] The post Netcracker Reaches Significant Milestone with Major OSS Modernization Program for BICS appeared first on Web-Release.

Tech Mahindra (NSE: TECHM), a leading global provider of technology consulting and digital solutions to enterprises across industries, today announced the launch of ‘Agentic Payment Assistance & Collections Optimization’ solution. The enterprise-ready solution will be available in Amazon Web Services (AWS) Marketplace and will help global telecommunications operators to efficiently discover, test, deploy, and manage […] The post Tech Mahindra Launches Agentic Payment Assistance & Collections Optimization Solution for Telcos at Mobile World Congress 2026 appeared first on Web-Release.

IT Max Global, a leading innovation and IT services provider and a Microsoft partner for Modern Work and Business Applications, hosted a joint executive roundtable with Microsoft UAE at Microsoft’s offices in Dubai Internet City, exploring how agentic AI and Copilot technologies are reshaping customer experience (CX). The session, titled “Driving Intelligent Customer Experiences with […] The post IT Max Global Previews the Future of Customer Experience in an Agentic, AI-First Landscape appeared first on Web-Release.

United Arab Bank P.J.S.C. (“UAB” or “the Bank”) reported its financial results for the full year ended 31 December 2025. UAB posted a net profit of AED 438 million for FY 2025, compared to AED 301 million in FY 2024, representing a 45% year-on-year increase. The strong performance reflects the successful execution of the Bank’s […] The post UAB delivers 45% growth in FY 2025 net profit driven by strong asset growth appeared first on Web-Release.

X By Unifonic fund, backed by Unifonic, has reinforced its commitment to advancing high-growth AI startups that are transforming cloud communications and customer experience across the region by becoming part of Open CX’s newly closed USD 7 million investment round. The round, co-led by YC and X By Unifonic – one of the world’s most […] The post X By Unifonic co leads with Y Combinator a USD 7 million funding round for Open CX appeared first on Web-Release.

LG Electronics (LG)?presented?its approach to “AI in Action” at the recently held LG World Premiere, the company’s annual pre-CES event in Las Vegas. The company?highlighted?three core pillars behind its strategy: Affectionate Intelligence that?evolved?into action-oriented AI, industry-leading products grounded in core technological excellence, and a seamlessly orchestrated ecosystem that?extended?beyond the home to vehicles and commercial spaces […] The post LG ELECTRONICS UNVEILS ITS APPROACH TO “AI IN ACTION” appeared first on Web-Release.

Global cybersecurity leader Forcepoint today announced Eva Klein has joined the company as Chief Customer Officer. Klein will lead Forcepoint’s global customer success organization, overseeing onboarding, adoption, retention and long-term value realization as customers operationalize data security in the AI era. She reports to Rick Hanson, President of Go-to-Market. As sensitive data moves across cloud […] The post Forcepoint Names Eva Klein as Chief Customer Officer appeared first on Web-Release.

IFS, the leading provider of Industrial AI software, today announced the release of IFS Cloud 25R2, applying the very latest in AI innovation to the realities of hardcore, industrial work. The release introduces powerful new agentic AI capabilities, including IFS Loops Digital Workers that think, decide, and act across systems, operating as integral members of […] The post IFS Cloud 25R2: Unlocking 10X Industrial Workforce Capacity with Digital Workers and Applied Industrial AI appeared first on Web-Release.